Terms and conditions.
We accept payment by card for Visa, MasterCard and Amex. We also accept PayPal.
You can be fully confident in your purchase on our website.
Our card payments are processed by Stripe. Stripe has been audited by an independent PCI (Payment Card Industry) Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. We never see (or have access to) any of your card data at all. Stripe protects our customers card information. We use Stripe to collect your payment information, which is securely transmitted directly to Stripe without it passing through our servers. Stripe make use of best-in-class security tools and practices to maintain a high level of security. Stripe regularly audits the details of their implementation, the certificates they serve, the certificate authorities they use, and the ciphers they support. Stripe use HSTS to ensure browsers interact with Stripe only over a HTTPS secure connection.
PayPal uses industry leading SSL technology to keep your information safe. when you send us a payment using PayPal, we do not receive any of your financial information ourselves such as your credit card or bank details.
We do prefer online payments whenever possible as it eliminates the risk of us making an error with your address being taken down over the phone. However you are more than welcome to call us up and we can process your card payment over the phone. Our phone number is on the contact us page.
Fabrics and Fabric Cuts
Most of our fabrics are 112 to 115cm or 44 to 45 inches wide, if not it will say so in the description.
Our fabrics are generally sold in half metre / 50cm increments. If you would like one metre then you would add two halves to your cart and so on. Fabrics will be sent in one piece. Some fabrics with larger prints and most sale fabrics are sold in metre increments. Please allow for 1cm error on all cut lengths.
Nearly All of our fabrics are 100% quilting quality and weight cotton, if not it will say so in the description. We do also sell some jersey, flannel and fleece.
If you find that you can not order a large enough quantity of a fabric please get in touch and we will double check our stock. We typically have more in stock than is available on the website. This does not apply to out of stock fabrics.
We reserve the right to change any incorrect prices which are due to human error. If this happens we will contact you with the correct price for you to decide if you still wish to continue with the purchase or to cancel your order.
In some circumstances the product you have ordered may not be available anymore. We attend very busy retail events where we may sell out of a product and will not be able to update the stock on the website until later on in the day. We will contact you if this happens to let you know when it will be available again, offer an alternative or a refund.
Licensed fabrics are generally sold by manufacturers as intended for personal use or to give as a gift. Many of the fabrics we sell state this on them. If you intend to make an item to sell using a licensed fabric then you should do your own research to see what you are allowed to do and what you are not allowed to do. The licensed fabrics that we sell state on them that they are not intended for use in children's sleepwear.
Outside the European Union.
Any Orders sent by ourselves outside of the European Union may be subject to customs charges and or local taxes. You the customer agree to pay any such charges. We do not accept any responsibility for any charges incurred. If in any doubt you should check the customs rules that apply to your country before you place your order.
Our shipping rates apply to mainland areas only. If you are not on the mainland then you should contact us to check the shipping rates before you place your order. If you place an order without first checking with us then we reserve the right to charge you any additional shipping charges that will be incurred. If you do not agree to pay any additional shipping charges then we reserve the right to cancel your order.
Fabrics cut from the bolt specifically for an order can only be returned if faulty.
Patterns can not be returned.
Items specially ordered in, which are not normally stocked can only be returned if faulty.
You must contact us before you return any items. You can do this through the contact us page.
We will agree to replace or refund faulty goods free of charge.
You must notify us of your intent to return any item within 14 days of you receiving the item. You will be deemed to have received the item two business days after it is dispatched. You have another 14 days to return the item to us. We have another 14 days to replace or refund the item.
You should inspect any fabrics for defects as soon as they arrive so that you are able to notify us of any defects within the 14 days allowed. You should also inspect any fabrics before you start to cut them. If you have cut a fabric and then notice a defect you will need to return the fabric to us and we will take a look and decide at our discretion how much we can resell and therefore refund you.
We will reimburse you for any postage incurred in returning faulty items to us as long as they are posted royal mail 2nd class large letter or small parcel. For any items larger than this you will need to speak to us first to discuss the options.
You are responsible for the items until they are delivered to us. Standard post is covered up to £20 as long as you ask for proof of postage. Above £20 you can choose to insure the appropriate value with royal mail at your own expense. The signed for service covers you up to £50 for a fee of £1.10. You will need to check with royal mail for the additional cost for insuring items over £50 in value.
If you would like to return an unwanted item then you may do so at your own expense. Unwanted products returned to us must arrive as new, in a saleable condition and with packaging unopened or undamaged. Any refund given for unwanted items will be minus the cost of postage incurred by us and minus vat on the cost of postage, even if your order included free postage.
Our address for returns is The Quilt Shop, Unit 9 The Saltern's Industrial Estate, Tenby, SA707NJ. This address is for returns only and we do not have a shop to visit.
My order has not arrived yet
Your order should arrive within 1-4 days after you placed the order in most cases or About 5-7 days for european orders.
If it has not arrived within one week then you need to take action.
It may be that has been taken to the delivery office as a signature was required or because it did not fit in the letterbox. This can even happen with smaller items that do fit in the letterbox.
A card is not always left for you by the royal mail or other European postal service as it should be.
You should check with the local delivery office.
You should also check with any neighbours who may have accepted the delivery for you.
You should also check with your family members or work colleagues if you had it posted to your place of work.
You should check your safe place where parcels are normally left by the post person.
Most of our missing items actually turn up at a neighbours or at the delivery office.
If you have already ruled out all of these possibilities then please contact us with your name, full address and date of your order. We can check if it was posted to the correct address and we can check the tracking if applicable. You can use the contact us page to get in touch.
If the item is at the delivery office and is not collected it will be returned to us after eighteen days. Times may vary for other european postal services. In germany for example it is only ten days before it will be returned to us. We can not be responsible for royal mail or other postal services not leaving a card as they are supposed to do. If your order is returned to us we will contact you to check your address. We reserve the right at our discretion to charge you for for additional postage to send your order again.
Your item may also be returned to us if you have not provided the full and correct address. We reserve the right at our discretion to charge you for for additional postage to send your order again.
When the country is severely affected by snow this can often add a week to ten days onto postage delivery times. Even when the roads are cleared it can take royal mail a week to clear the backlog of items.
My order is lost
Your order will not be classed as lost until ten working days after the due delivery date, twenty days for european orders and twenty five days for the rest of the world. this gives it time to be delivered incase of any delays.
We can only claim your order as lost by royal mail after these times. Royal mail then aim to process the claim within 30 days. We can not act on posting replacement items until we have the conclusion of the royal mail investigation.
We provide proof of postage, proof of your order and proof of the cost along with your name and address.
Royal mail may write to you and ask you to fill in a declaration stating that you have not received the items as well as any other details they require.
Royal mail will then investigate fully and make sure that your claim is not fraudulent. They regularly prosecute false claims and repeat claimants.
Only if the claim for your order is successful then we will post a replacement. We will let you know of the outcome of the claim as soon as we are told ourselves.
If your item was posted using a courier then the exact details and timings may differ but the procedure to be followed will be very similar.
Changes to these terms and conditions.
The Quilt Shop reserves the right to change these terms and conditions as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms and conditions on your first use of the Website following the alterations.
Last Updated 28th December 2019.
End of terms and conditions.