Terms And Conditions
Who We Are
The Quilt Shop is a registered business partnership, the business partners are Laura Seward and Tom Webb.
The registered office and correspondence address is Unit 9, The Salterns, Tenby, Pembrokeshire, SA707NJ.
(It's just a warehouse, we don't have a shop for you to visit)
We are VAT registered in the UK and our registration number is GB199522170
(All orders will include a VAT receipt by email)
Our email address is info at thequiltshop.co.uk
(Using the contact us page will get a quicker response than an email)
Intellectual Property Rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it (including but not limited to) the copyright in photos, designs, layout, blog posts, policies, and everything else. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
Our business name and logo are registered trademarks. Any infringement of our registered trademarks will result in legal action.
Viruses and Security
Our website software provider will use their reasonable skill and care to ensure that our website is secure and free from viruses and malware. That being said, we don’t guarantee that this is the case. You’re responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to or from it, or from any emails sent by us or our website.
Fabrics and Fabric Cuts
Most of our fabrics are 112 to 115cm or 44 to 45 inches wide, if not it will say so in the description.
Our fabrics are generally sold in half metre / 50cm increments. If you would like one metre then you would add two halves to your cart and so on. Fabrics will be sent in one piece. Some fabrics with larger prints and most sale fabrics are sold in metre increments. Please allow for 1cm error on all cut lengths.
Nearly All of our fabrics are 100% quilting quality and weight cotton, if not it will say so in the description. We do also sell some jersey, flannel and fleece.
If you find that you can not order a large enough quantity of a fabric please get in touch and we will double check our stock. We typically have more in stock than is available on the website. This does not apply to out of stock fabrics.
We reserve the right to change any incorrect prices which are due to human error. If this happens we will contact you with the correct price for you to decide if you still wish to continue with the purchase or to cancel your order.
In some circumstances the product you have ordered may not be available anymore. We attend very busy retail events where we may sell out of a product and will not be able to update the stock on the website until later on in the day. We will contact you if this happens to let you know when it will be available again, offer an alternative or a refund.
Licensed fabrics are generally sold by manufacturers as intended for personal use or to give as a gift. Many of the fabrics we sell state this on them. If you intend to make an item to sell using a licensed fabric then you should do your own research into this.
Many of the fabrics that we sell state on them that they are not intended for use in children's sleepwear. If you intend to make an item to sell as children sleepwear then you should do your own research into this. You may be suprised that many pyjamas for sale in the uk actually state this on them, so it's not as bad as it sounds.
Buying Outside the UK
Any Orders sent by ourselves outside of the UK may be subject to customs charges such as excise duty and or local taxes such as vat. You the customer agree to pay any such charges. We do not accept any responsibility for any charges incurred. If in any doubt you should check the customs rules that apply to your country before you place your order.
Shipping Rates and Services
Our international shipping rates apply to mainland areas only. If you are not on the mainland then you should contact us to check the shipping rates before you place your order. If you place an order without first checking with us then we reserve the right to charge you any additional shipping charges that will be incurred. If you do not agree to pay any additional shipping charges then we reserve the right to cancel your order.
We offer Royal Mail and DPD services, the time scale advertised is for guidance only as there a sometimes delays out of our control. Unfortunately we have noticed delays with Royal Mail have become alot more common. The DPD service we use is called a next day service excluding weekends, so when we process your order you will get a notification form DPD telling you to expect your delivery the following day. However this is not a guaranteed service and from our experience we know in reality it can often take two days to arrive, hence we call it a 1 to 2 days service ourselves. DPD do have a high success rate but there are sometimes delays that are beyond their control. If for some reason there is a delay with your parcel DPD will notify you that it will be a two day delay, please ignore this, 99% of the time it will just be one days delay. We have asked them to amend this incorrect automation but they will not. We will not refund for postage if it's not delivered the next day. However if it takes longer than the two days we advertise then we will refund the difference in postage when compared to the Royal Mail option. During high volume times e.g Christmas, Black Friday Sales, Snow, Pandemics etc there will be delays from all services that are out of our control. We do take some steps to try and minimise this the best we can where possible.
Exclusions from returns:
- Fabrics cut from the bolt specifically for an order can only be returned if faulty.
- Patterns can only be returned if faulty.
- Items specially ordered in for you, which are not normally stocked can only be returned if faulty.
You must contact us before you return any items. You can do this through the contact us page.
We will agree to replace or refund faulty goods free of charge. You should not return anything to us without our prior agreement.
You must notify us of your intent to return any item within 14 days of you receiving the item. You will be deemed to have received the item two business days after it is dispatched. You have another 14 days to return the item to us. We have another 14 days to replace or refund the item.
You should inspect any fabrics for defects as soon as they arrive so that you are able to notify us of any defects within the 14 days allowed. You should also inspect any fabrics before you start to cut or wash them. If you have cut a fabric and then notice a defect you will need to return the fabric to us and we will take a look and decide at our discretion how much we can resell and therefore refund you.
We will reimburse you for any postage incurred in returning faulty items to us as long as they are posted royal mail 2nd class large letter or small parcel. For any items larger than this you will need to speak to us first to discuss the options.
You are responsible for the items until they are delivered to us. Standard post is covered up to £20 as long as you ask for proof of postage. Above £20 you can choose to insure the appropriate value with royal mail at your own expense. The signed for service covers you up to £50 for a fee of £1.10. You will need to check with royal mail for the additional cost for insuring items over £50 in value.
If you would like to return an unwanted item then you may do so at your own expense. Unwanted products returned to us must arrive as new, in a saleable condition and with packaging unopened or undamaged. Any refund given for unwanted items will be minus the cost of postage incurred by us and minus vat on the cost of postage, even if your order included free postage.
Our address for returns is The Quilt Shop, Unit 9 The Saltern's Industrial Estate, Tenby, SA707NJ. This address is for returns only and we do not have a shop to visit.
My order has not arrived yet
Your order should arrive within 1-4 days after you placed the order in most cases or about 7-10 days for international orders.
If it has not arrived within one week or 14 days for international orders then you need to take action, check the tracking number provided.
It may be that has been taken to the delivery office as a signature was required or because it did not fit in the letterbox. This can even happen with smaller items that do fit in the letterbox.
A card is not always left for you by the royal mail or other European postal service as it should be.
You should check with the local delivery office.
You should also check with any neighbours who may have accepted the delivery for you.
You should also check with your family members or work colleagues if you had it posted to your place of work.
You should check your safe place where parcels are normally left by the post person.
Most of our missing items actually turn up at a neighbours or at the delivery office.
If you have already ruled out all of these possibilities then please contact us with your name, full address and date of your order. We can check if it was posted to the correct address and we can check the tracking if applicable. You can use the contact us page to get in touch.
If the item is at the delivery office and is not collected it will be returned to us after eighteen days. Times may vary for other european postal services. In germany for example it is only ten days before it will be returned to us. We can not be responsible for royal mail or other postal services not leaving a card as they are supposed to do. If your order is returned to us we will contact you to check your address. We reserve the right at our discretion to charge you for for additional postage to send your order again.
Your item may also be returned to us if you have not provided the full and correct address. We reserve the right at our discretion to charge you for for additional postage to send your order again.
When the country is severely affected by snow this can often add a week to ten days onto postage delivery times. Even when the roads are cleared it can take Royal Mail a week to clear the backlog of items.
In some international cases they can take up to a month or even 6 weeks to be delivered when there are delays. If there is an unexpected delay then you just have to wait for the delivery to start moving again until this time has passed. Either it will be delivered to you late or retuned to us but we do not know which one until it happens. We can not look into it for you. This will be out of our control and there will be nothing we can do except wait to see what happens. This information is included in our shipping page and terms and conditions to which you agreed to when you decided to order. Please do not contact us until this time has passed. You may only contact us before this time has passed if the tracking shows that there is a problem with your address. You agree that you will not open a PayPal case or a case with any other payment provider until this time has passed.
My order is lost
Your order will not be classed as lost until ten working days after the due delivery date, twenty days for european orders and twenty five days for the rest of the world. this gives it time to be delivered in case of any delays.
We can only claim your order as lost by royal mail after these times. Royal mail then aim to process the claim within 30 days. We can not act on posting replacement items until we have the conclusion of the royal mail investigation.
We provide proof of postage, proof of your order and proof of the cost along with your name and address.
Royal mail may write to you and ask you to fill in a declaration stating that you have not received the items as well as any other details they require.
Royal mail will then investigate fully and make sure that your claim is not fraudulent. They regularly prosecute false claims and repeat claimants.
Only if the claim for your order is successful then we will post a replacement. We will let you know of the outcome of the claim as soon as we are told ourselves.
If your item was posted using a courier then the exact details and timings may differ but the procedure to be followed will be very similar.
Changes to these terms and conditions
The Quilt Shop reserves the right to change these terms and conditions as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms and conditions on your first use of the Website following the alterations.
Last Updated 13th July 2023.
End of terms and conditions.