Shipping

As we are an online only retailer we are still working as usual to send out orders.

 

We will first ship all orders placed the previous afternoon / evening. We can no longer guarantee to ship any orders the same day they are placed.

Some orders are still being delivered the following day as expected but some orders are taking 3 or 4 days or longer to arrive, due to staff shortages at Royal Mail. This really just depends on what's happening in your area at the moment. Please be patient and only contact us if your order hasn't arrived after 7 working days. 

We have stopped offering free shipping at the moment because this would have been sent 2nd class and we have noticed that this was taking 7 days or more to arrive.

Outside the UK we would encourage you to only order if you are confident your own postal service is operating as normal as well as any Royal Mail delivery partners, such as GLS which is a common one in the EU. All orders may take longer to arrive due to postal staff shortages at this time. Occasionally some international orders are taking between 10 - 30 working days (excludes weekends and bank holidays) to arrive. Please do not order if you can't wait this long for your order.

UK Mainland Shipping.

There is a £3 shipping fee per order up to an order value of £150, over an order value of £150 there is a £5.95 shipping fee.

We aim to ship your order within 1 working day. Most orders are sent via royal mail. We try our best to ship the same day any orders placed before 3pm, but it is not always possible. If you order on a Monday it is likely that your order will not ship until the next day as we have three days worth of orders to complete every Monday. If your order is time sensitive please use the contact us page, to discuss if we can post the same day, before placing your order (except on a Monday). Even if we agree we can post it the same day there is no guarantee that it will arrive the following day, we do not offer guaranteed next day services.

At this time we do not offer different options for shipping such as next day or economy shipping.

Items that qualify as a large letter, that is less than 35cm x 25cm x 2.5cm and less than 750g when packed will be sent first class. Delivery should take 1-2 days. This size package should easily fit through a normal letter box.

 

All other items, including free shipping items will be sent second class. Delivery should take 2-3 working days.

Depending on the physical size of your order it may not fit through your letterbox. If you are not available at the time a sorry we missed you card will be left or it may be left in your safe place such as, porch, shed, recycling bin, with a neighbour etc as agreed with Royal Mail.

Depending on the value of your order you may be required to sign for your delivery. If you are not available at the time a sorry we missed you card will be left.

Large orders, over 2kg or over 45 x 35 x 16 cm when boxed may be sent via courier which should take 2-4 days to arrive. If this is the case once dispatched we will provide tracking so you know when to expect your delivery. You will normally be provided with a one hour window for your delivery as well as alternative delivery options. You must enter your mobile number during checkout so that you receive the text messages about your delivery from the courier.

Large complicated orders such as 20 fabrics or more or upwards of £150 can take an hour or more to process, this along with the cut off times to book a collection can often mean that your order might not get collected by the courier until the following working day.

UK Islands.

Channel Islands      £3 shipping fee up to £150 order value,    £19.95 shipping fee over £125 order value.

Isle of Man              £3 shipping fee up to £150 order value,    £29.95 shipping fee over £125 order value.

Predicting shipping rates once you go over the 2kg Royal Mail small parcel size using couriers is very difficult. When we ship your order if you have paid more than £5 extra for the shipping then we will partially refund you.

Outside the European Union.

Any Orders sent by ourselves outside of the European Union may be subject to customs charges and or local taxes. You the customer agree to pay any such charges. We do not accept any responsibility for any charges incurred. If in any doubt you should check yourself the customs rules that apply to your country before you place your order.

International Shipping Rates.

These rates apply to mainland areas only. If you are not on the mainland then you should ask us to check the shipping rates before you place your order. Please inform us of your address and the products you wish to order and we can check the price.

 

Predicting shipping rates using couriers is very difficult. When we ship your order if you have paid more than £5 extra for the shipping then we will partially refund you.

 

Delivery via royal mail will take 3-5 days. 

 

Occasionally some international orders are taking between 10 - 30 working days (excludes weekends and bank holidays) to arrive. Please do not order if you can't wait this long for your order.

Larger parcels may be sent using a courier. Delivery will take 3-5 days within Europe, 4-7 days outside of Europe.

 

You may be required to sign for your delivery. Orders will be sent with tracking and with a signature required. You will receive an email with the tracking information.

It is important that you enter your mobile telephone number during checkout so the courier can send text messages about the delivery.

We aim to ship your order within 1 working day. Most orders are sent via royal mail. We try our best to ship the same day any orders placed before 3pm, but it is not always possible. If you order on a Monday it is likely that your order will not ship until the next day as we have three days worth of orders to complete every Monday. 

Large complicated orders such as 20 fabrics or more or upwards of £150 can take an hour or more to process, this along with the cut off times to book a collection can often mean that your order might not get collected by the courier until the following working day.

The rest of the world

Please contact us with the specific items you would like to order and we will be happy to work out the cost of shipping to your country. The price will vary depending on the size and weight of your order so there is no point writing to us just asking how much shipping is without specifying what you would like.